nurse holding patient's hand and discussing their concerns

The Problem

There are many reasons for patients to drop out of clinical studies. Some are easy to avoid: travel difficulties, financial challenges, pressures of work-life commitments - all can be a burden on participation.

The cost of enrolling replacement patients, data loss, study delays, missed recruitment targets are all tangible consequences. For drug developers, this is attached to a financial outcome. The value to those living with an illness is incalculable - a longer or better life.

When any patient drops out of a clinical trial - especially because of a non-medical reason - the implications can be heartbreaking. They miss out on benefitting from a treatment they were helping to develop and in rare diseases, where no cure exists or in complex paediatric conditions, it can mean life or death.

image with hand holding mobile open on patiengo app

The Solution

Knowing the pains of the clinical trail industry closely, we have developed PatientGO® - a unique in-house patient concierge service, a smart multi-language app that helps patients and caregivers request, view and keep track of travel for their study appointments, as well as claim any out-of-pocket expenses arising from hospital visits.

Our team of travel and logistics experts liaise with patients or caregivers, either via the PatientGO® app or alternative communication channels, such as telephone calls or emails to provide a bespoke concierge solution, dependent on the needs of each patient.

The Benefits

PatientGO® provides efficient local ground transportation services with dedicated drivers, including wheelchair accessible vehicles, as well as flight sourcing, booking and ticketing.

Reimbursements are managed centrally by our dedicated team, under a pre-defined travel and reimbursement policy. The ability to submit expenses on the go leveraged through our technology, we are able to process patient reimbursements in a timely manner.

The PatientGO® technology allows sponsors to track expenditure on a patient, site and study basis. Proactive budget management drives future decisions and demonstrates return on investment.

PatientGO® application

The PatientGO® app is designed to offer patients greater control over booking and managing their clinical trial visits.

The PatientGO® app is designed to suit the particular requirements of each clinical trial to ensure the service is as tailored as possible to the patients needs: